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EVIQEX | CASE STUDY DETAILS
Software

Clinic Triage Workflow Automation

Custom Software Development

Explore the detailed challenge, approach, and concrete operational milestones achieved during this engagement.

Patient check-in times reduced by 60%

Executive Summary

The client runs a private healthcare consortium of 15 multi-disciplinary clinics providing general consultation, diagnostic imaging, and health screening services.

The Challenge

Clinics faced severe admin bottlenecks due to manual data entry from paper forms into separate, siloed EHR (Electronic Health Record) databases. This led to errors, long lobby wait times, and difficulties in sharing patient data securely between diagnostic labs and specialists.

The Eviqex Solution

Eviqex developed a centralized, HIPAA-compliant patient workflow portal. The web portal features secure digital registration, smart triage questionnaires, and a custom integration engine that securely synced patient data into their existing EHRs. All data transmission was encrypted with TLS 1.3, and patient files were secured in encrypted databases.

Compliance & Risk Posture Scorecard

Patient Registries
Automated
Key Mandated Controls

Central digital triage portal, encrypted form inputs

Eviqex Assessment

Speeds up check-ins by 60% and eliminates lobby paperwork bottlenecks.

Database Sync
Active
Key Mandated Controls

Secure EHR API endpoints, automated validation sync

Eviqex Assessment

Updates diagnostic files and histories directly without duplicate data entries.

Data Cryptography
Compliant
Key Mandated Controls

TLS 1.3 encryption, database field-level AES-256

Eviqex Assessment

Encrypts all customer records at-rest and in-transit to secure personal information.

Compliance Audit
Compliant
Key Mandated Controls

Annual HIPAA and PDPA alignment reviews

Eviqex Assessment

Independent audit validates patient registry alignment with compliance regulations.

Engagement Profile

Industry Vertical

Healthcare & Clinic Networks

Core Services

Custom Software, EHR API Integrations

Compliance Standards

HIPAA Security Rule, Malaysian PDPA

Quantified Outcome

Patient check-in times reduced by 60%

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